Order delivery methods

Delivery in Romania:

• Sameday Courier card payment, bank transfer - 22 lei
• Sameday Courier cash on delivery payment - 26 lei
• Sameday Locker - card payment - 10 lei
• Sameday locker - card locker payment 13 lei

Delivery time: 1-3 working days

Delivery is Monday - Friday (except public holidays).

Free in Romania for orders of at least 500 lei.

• DPD - payment by card or bank transfer - 34 lei
• DPD cash on delivery payment - 38 lei

Delivery time 1-2 working days.

Delivery is Monday - Saturday (excluding public holidays)

Free delivery via DPD in Romania for orders of at least 800 lei

Delivery to European Union countries:

Romanian Post

• Romanian Post International Tracked & Signed - 12 euros

Delivery time in Europe: 5-7 working days

Shipments cannot be sent to PO Boxes.

Delivery is free for orders over 200 euros

DPD - International Delivery

• 1. DPD Europe Zone 1 - 7 euros

Available for Bulgaria and Hungary

Delivery time: 4-7 working days

Free delivery for orders over 200 euros

• 2. DPD Europe Zone 2 - 8 euros

Available for Greece, Poland, Czech Republic, Slovakia, Slovenia and Croatia

Delivery time: 5-7 working days

Free delivery for orders over 300 euros

• 3. DPD Europe Zone 3 - 15 euros

Available for Austria, Germany, Italy

Delivery time: 5-7 working days

Free delivery for orders over 300 euros

• 4. DPD Europe Zone 4 - 30 euros

Available for Belgium, Denmark, Estonia, Latvia, Lithuania, Luxembourg, Netherlands, Spain, France

Delivery time: 5-8 working days

Free delivery for orders over 300 euros

• 5. DPD Europe Zone 5 - 41 euros

Available for Finland, Portugal, Sweden

Delivery time: 6-8 working days

Free delivery for orders over 300 euros

Rest of the World:

• Romanian Post International Tracked & Signed - 20 Euro

Delivery time to the rest of the world: 8-21 working days

Shipments cannot be made to PO boxes.

Free delivery for orders over 300 euros

Delivery terms:

We will do our best to meet the stated delivery times but this cannot be guaranteed. The duration of the delivery time is subject to the technical conditions under which the courier companies operate and external factors, things that cannot be fully controlled. If your order has not arrived on time, you should check with your local delivery office first. We cannot process any claims for an undelivered item unless a minimum of 10 working days have passed since the item was dispatched. All requests must be made within 28 working days of the date of dispatch (for the date of dispatch check the "Despatch Confirmation" email).

Customs and duties:

There are no customs duties for intra-Community trade in the territory of the European Union. But for non-EU destinations, buyers must check if there are customs duties in the destination country for the ordered products.

Returning products:

You are protected by our returns policy if you return the products within 7 days of receipt for a full refund. Please contact our customer service before sending the products back. Gemstones must be returned in good condition with no scratches, chips or signs of setting in jewelry.

Please remember to let us know when you sent your order and the tracking number so we can track the delivery. After receipt and verification, the money is refunded in 3-5 working days. Product Returns Pack the items securely, go to the post office and post the item. Return costs are the responsibility of the buyers, except in cases where the fault belongs to the seller. If the situation is imputable to the seller, once the payment is returned to the buyer, the transport value will also be refunded. Please pack the items carefully for safe shipping and ship them.