Terms of use

Terms of use

1. Agreement for the use of the store's services

1.1. In this User Agreement, terms are used with the following meanings:

The Store G Print (www.gprint.ro) belongs to SC Gold And Gems SRL, registration address: Str. I.C. Bratianu no. 2, Râmnicu Vâlcea, Romania; unique registration code 44262860, order number in the trade register J38/572/2021.

User account - a section of the site that contains aggregated user data, necessary for identifying it as well as an electronic account with a unique identity number through which the user can manage the Services offered by the store. The user is responsible and guarantees that all information entered when creating the Account is correct, complete and current.

Buyer's Account - the User's personal electronic account created during registration on the store in which personal information about the User, order history and purchases, order tracking and other information completed through which the Buyer can, without completing their data, shop on the store.

Verification - (user identification) means a set of measures to establish the User's data, namely, verifying the User by entering a special code sent by G Print via SMS/Whatsapp (or by other means), sent via instant messaging service to the number indicated by the User during registration, placing orders, writing reviews and other placements of informative materials and messages on the store. At the same time, a mobile phone number and an email address are necessary to register at most one user account on G Print.

Order - an electronic document that serves as a form of communication between the Seller and the Buyer, through which the Buyer informs the Seller about his intention to purchase products or services.

Distance agreement is a contract concluded at a distance between the Seller and the Buyer without the simultaneous physical presence of the Seller and the Buyer.

User - all store visitors who can be: buyers, occasional visitors and third parties.

Buyer - any natural person with the capacity to exercise over 18 years or legal person who has accepted the terms and conditions of this Agreement and who, using the facilities of the store, buys and/or orders the products/services offered by the Seller.

Seller this is a natural person with full legal capacity (PFA) as well as commercial companies, regardless of their legal form that have a contract to exercise the sale of products within the gprint.ro store. The seller can also be the owner of the site created for this with the help of the functionality of the Prestashop e-commerce platform.

Visitor - any person who interacts with the store in any way, including occasional visitors.

Content - protected results of intellectual activity:

a) which contain information about the store and are posted by G print on the website;

b) which are posted by Users including but not limited to: the name and description of the items, images, product/service features, advertising materials, information about the User, reviews and other similar information;

c) the content of any email sent by G Print to Users and/or from Seller to Buyers by electronic means and/or by any other available means of communication;

Services - the totality of services that are provided to Users in the store in accordance with this Agreement. In particular, these are services that allow Users to register on G Print and create an Account, for the Seller to publish their contact details, information about items and other information necessary for the conclusion of the Distance Agreement, and for Buyers to check the Seller's offers and make purchases.

Agreement - this User Agreement specifies the conditions for using the website, as well as the mutual rights and obligations of all participants. This agreement covers all existing services currently (in operation) provided on https://gprint.ro/, as well as any subsequent modifications thereof that will be made available to users, with the necessary modifications of this agreement.

Articles - products and services whose information is placed on the store by the Seller and which are to be provided by the Seller to the Buyer as a result of the Distance Agreement concluded between the Seller and the Buyer.

Catalog - the online catalog on the store where the Seller's Products are displayed, which he adds through his administration account.

Site - the Seller's website with the domain name in the format gprint.ro which operates as an independent online store of the Seller.

Site owner / Online store owner is the Seller and who benefits from the services provided in this agreement, for which the website was created and whose personal and/or registration data are indicated in the Account. The Site Owner independently fills the site with information and Content and offers products for sale through the site.

Review (feedback) - an evaluation, based on personal experience and written by the buyer of a product or service purchased through the store about the purchased product.

Seller's rating is a way of expressing the User's satisfaction with the product and/or service purchased. The rating is expressed in the form of stars (from one star to five stars). This degree of satisfaction will always be linked to the reviews written by the User/Buyer regarding the quality of service and/or the product or service. The store administrator has the freedom to approve or not to publish the buyer's reviews without any obligation to the buyer or the website user.

Commercial messages - any type of message sent (e.g. email/SMS/phone/mobile push notification/webpush/etc.) containing general and thematic information, information about similar or additional products and/or services to those purchased through the store or the Seller's website, information about the services offered by G Print.ro, including promotional information, as well as other commercial messages, such as market research and opinion polls.

1.2. The moment when the User interacts with the store is considered to be the moment of conclusion of this Agreement. By creating an Account and/or by transferring money to G print or the commercial company that serves it as payment for services and/or the actual use of the Content and/or by placing Orders, the User explicitly and unequivocally accepts the terms of the User Agreement and other rules published on the store in the most recent updated version, posted and existing at the date of the above actions performed by the User. By such actions, Users confirm their consent to all, without exception, the conditions of the User Agreement in force at the date of consent and the store grants Users the right to enter and use the store, as well as the services available under the conditions established in this Agreement.

1.3. The current version of the User Agreement is available at the link https://gprint.ro/ro/content/33-termeni-de-utilizare. G Print can modify the terms of the Agreement in the following cases:

1) changes are made to the Romanian legislative regulations that have a direct impact on the content of the Agreement and other Rules presented in the store;

2) imposition of certain obligations by public authorities;

3) changes in the sphere of services and products provided, including the introduction of new services, changes in the rates for the services provided;

4) improvements in the operation of the store and services offered

5) improving user privacy protection;

6) changes in the privacy policy;

7) prevention of abuses and/or for security reasons;

8) implementation of technological and/or functional changes;

9) editorial changes.

Such a change will come into effect in the period specified by G Print, at least 3 days from notifying Users about the change and from sending them the modified terms of the Agreement, including by publishing them on https://gprint.ro and by sending them to the e-mail address specified by the User during registration. Changes to the terms and conditions of the User Agreement that apply only to Sellers will be sent to Users who sell products or services on G Print.

1.4. G Print may change the terms and conditions of the User Agreement without respecting the 3-day notice period, with immediate effect, if

1) there are legislative or regulatory obligations under which G Print is obliged to change the terms and conditions in a way that prevents G Print from respecting the 3-day notice period mentioned above,

2) there is a need to exceptionally modify the Agreement to address unforeseen and immediate threats related to the protection of services provided to Users on the store to protect Users from fraud, malware, spam, data breaches or other cyber security threats.

1.5. In case the User does not agree with any of the conditions of the Agreement and/or does not agree to comply with the conditions of this Agreement (or the new version of the Agreement), the User may stop using the store and may terminate the service contract concluded with G Print.

1.6. In addition to the text of this Agreement, the procedure for providing Services and using the store will also be determined by the Privacy Policy, the Rules for posting information on the store, the Rules for posting reviews, as well as compliance with the Rules for presenting products and services, which are an integral part of this Agreement.

1.7. G Print has the right to refuse at any time the registration and/or use of the store by any user, if it violates the conditions of this Agreement.

1.8. The search algorithm on the store is made up of 3 components:

1) the relevance of the Article text (a score represented by the match between the search request and the Product data),

2) the popularity of the Product in the store, formed on the basis of reviews about products left by Buyers;

3) information about the systematic availability of the Product in the store.

The main criterion of the results is relevance to a search request.

This step ensures a relevant result for the buyer's request (search). The search request (search query) is matched with product information in the following priority:

1. The name of the product.

2. Search requests (keywords) in the Article (product sheet).

3. The characteristics of the item (product).

These headings are used to form the product's weight for a certain result. This system value determines whether the product should be displayed in the search.

Thus, the most relevant products in the tag and in the search results will be displayed first. The relevance of the products is influenced by the Rules of product and service presentation.

2. Description of services

2.1. G Print offers services that allow Users to register and create Seller or Buyer Accounts on the store, to post Products, to view the Seller's offers and to shop by placing Orders on the store or on the Seller's website.

2.2. The services provided on G Print are intended only for individuals aged at least 18 years, with full capacity to exercise, as well as commercial companies, regardless of their legal form. By accepting this Agreement, each User declares and guarantees that they are at least 18 years old. Each User declares and guarantees that, in accordance with applicable legislative provisions, they have the right to use the store's services and to access https://G Print.ro/, and assumes full responsibility for the selection and use of the services. Individuals who are not professionals (according to art. 3 paragraph 2 of the Civil Code) cannot carry out, using the store, organized activities consisting of the production, management or marketing of products or the provision of services, regardless of whether they are profitable or not.

2.3. After registering on the store, the Seller gets access to the "Seller's Cabinet" section, where he is assigned a unique identification number and where he can post information about himself: contact details, information about products and services, other information about himself and his activities.

Upon reaching one of the indicators: either fulfilling 25 orders (sales of products and/or services), or revenues equivalent in RON to 1,500 EUR from such activities on G Print, the Seller will complete (if for some reason he has not already done so) the following information about himself: the name or trade name, the official address, the date of birth (for individuals), all EU tax identification codes assigned, the VAT payer number, the company registration code. G Print has the right to request from the User documents that confirm the correctness and truthfulness of the information completed in the Seller's Cabinet, thus verifying the User.

2.4 Also, after registering on the store, a personal Site (online store) can be created for the Seller (using the online services software of the G Print store). The created site can be used by the Seller for placing the products and the subsequent sale of them after the order has been placed through an electronic transaction between the Seller and the Buyer. The Site Owner (Seller) will complete the Site and/or the relevant sections from the "Seller's Cabinet" with information independently, he will be the initiator of the transmission of information, will have the possibility to modify their content and to choose the recipient.

2.5. For the operation of his Site, the Seller can register a domain name with the format subdomain.G Print.ro or another domain with the original first or second level domain that is to be used for the operation of the Seller's Site.. The user will register the original domain himself without any involvement from G Print.

2.6. After registering on the store, the Buyer will have access to the Buyer's Cabinet section, where his information, order history, other information are stored, and through which he can place Orders, communicate on chat, etc., without having to fill in his details again.

2.7. Any User, when placing Orders on the store and/or on the G Print Site, can leave reviews about other Users, respecting the Rules for posting reviews (feedback).

2.8. G Print is not part of the Distance Contract concluded between the Seller and the Buyer for the purchase of products/services that are placed by the Sellers in the store's Catalog and/or on their Site. G Print is not part of such agreements, but only provides an online service that allows Sellers to place offers for the sale of various goods and/or services and, including, but not limited to these, to conclude sales transactions with Buyers at a distance. G Print is not responsible for the content posted by Sellers and for any damages caused as a result of its consumption by the store's Users. In the event that the contract is concluded by Users whose registered office or current residence is in different countries, it is possible that the distance purchase transaction may be governed by the provisions of foreign legislation.

3. The rights and obligations of G Print

3.1. G Print undertakes to ensure that Users can receive the Services and has the right to impose restrictions on the use of the Services by Users, as provided in this Agreement.

3.2G Print reserves the right to restrict access to any information that is published by Sellers on the store, as well as to suspend, limit or terminate Users' access to the store Services at any time.

3.3. G Print has the right to publish advertising and/or other information in any section of the store without the consent of the Users.

3.4. In the event that the User violates the terms of this Agreement (together with its integral parts), G Print has the right to suspend, limit or terminate the respective User's access to any of the Services unilaterally and at any time. However, G Print will not be liable for any damage that may be caused to the User by such actions.

3.5. By accepting the terms of this User Agreement and the Privacy Policy and by making settings in the Account (Cabinet), the User grants G Print the right to send commercial messages. These can be messages, including electronic ones, that contain information about the capabilities of the Services from the store, about the activities of G Print or its partners, organizational, technical, informational, marketing information (including information about offers or promotions), commercial offers, as well as information directly related to the provision of services from the store to Users (in particular, but not exclusively, notifying sellers about a new order in the store catalog or on the seller's website). Such notifications will be sent to the contact details indicated by the User in the Seller's Cabinet or received from the User by other legal means. The User can opt out at any time from receiving other notifications, except for those directly related to the provision of services on the store (in particular, but not exclusively, notifying sellers about receiving a new order in the store catalog or on the seller's website).

3.5.1. When adding items to the "Shopping Cart", G Print has the right to send the Buyer/User commercial notifications regarding:

- the incomplete sale-purchase operation of the products or services added to the "Shopping Cart" on the store or on the Seller's website,

- recommendations of products or services similar to those added to the "Shopping Cart".

3.5.2. After placing the order on the store, G Print has the right to send the Buyer/User commercial notifications regarding:

- offers of goods or services that are recommended to be used together with the purchased goods item.

3.6. The User can unsubscribe from the Commercial Notifications mentioned in clauses 3.5., 3.5.1. - 3.5.3. at any time, except for those mentioned in clause 3.5., by using the store's messaging or by using the available unsubscribe options.

3.7. G Print undertakes not to use the User's data obtained following registration for purposes not stipulated in this Agreement and its annexes and guarantees the non-publication of this data, except where the disclosure of this information represents a legislative obligation of G Print.

3.8. G Print undertakes to offer the User the possibility of obtaining advice from the store's support service, if the User has provided personal data. The advice is limited to specific questions related to the provision of Services. G Print has the right to ask the User to address a request to the Support Service by email from the address specified by the User at registration and/or specified in the user account.

3.9. G Print has the right to moderate all Content to verify compliance with the requirements of this Agreement, with the Rules for posting information on the Portal, with the Rules for publishing reviews and with Romanian Legislation, and in case violations are identified, to restrict access to such information from the Portal, at any time, at its sole discretion.

3.10. G Print has the right to refuse to provide the Services to the Seller in the case where this Seller violates the Rules for posting information on the store and, also, in the case where, after G Print has sent a warning, it has published again information whose posting on the store and/or on the Seller's site is prohibited. G Print's refusal to provide services can lead to the unilateral termination of the agreement between G Print and the Seller.

3.11. In case G Print receives information about the illegal activities of the Users and/or establishes facts or discovers circumstances indicating that the activities of the Users show signs of illegality, in order to ensure the safety of the Users and the operation of the store and to prevent and stop fraudulent activities on the store, G Print has the right to suspend, limit or unilaterally terminate the access of these Users to any of the store Services at any time, which may lead to the unilateral termination of the contract between G Print and the Seller.

3.12. To prevent and suppress illegal acts on the store, G Print has the right to apply the restrictions specified in clauses. 3.10.-3.11 of the Agreement, in case it is found actions of the Users that G Print considers to have the characteristics of an illegal, fraudulent and/or unfair competition or are intended to unduly benefit from the activities on the store and/or on the Seller's site, namely

- sending illegal commercial offers, requests and threats to other Users via chat or messages, as well as through comments on orders;

- falsification of payment documents in order to receive goods without payment;

- placing five or more orders with the same content by a user and/or with the same contact details within 24 hours, or if these orders have a systematic character;

- placing orders for an inappropriate amount of goods in such a category;

- writing false, unfair reviews on the store or on the Seller's website.

3.13. G Print may test new services, processes or features on the store or on the Sellers' Sites or may conduct tests on changes to existing services, processes or features. Tests can influence the use of G Print by Users, including how Products are displayed in search results. Tests can only be performed for the necessary and proportional period of time with the achievement of the test purpose. Tests can only be performed for the purpose of developing G Print, adapting to market changes, adapting to legislative changes or improving the services provided.

4. User's rights and obligations

4.1. At the time of registration and/or placing the order, the user undertakes to provide true, accurate and complete information about himself regarding the aspects offered in the registration form and in the forms of the store sections and to keep this information updated, which corresponds to reality. By placing an order in the store, the Buyer agrees that all the data provided by the Buyer necessary for the purchase process are correct, complete and true at the time of placing the order.

4.2. If incorrect or incomplete information is provided, G Print has the right to stop the User's registration, to restrict access to the store, in particular, but not limited to the "User Account" and/or to cease providing Services to the User. If the situation requires it, in case the Seller suffers financial losses or administrative sanctions as a result of erroneous registration or delivery data, it can recover the amounts in question by withholding in the case of card payments or bank transfers or by direct request in the case of cash on delivery payments. For the amounts recovered, the Seller is obliged to provide the Buyer with the documents required by current legislation.

In case of losses related to administrative sanctions and which originate from the negligence or bad faith of the Buyer, G Print represented by the company owning the site has the right to address the competent state institutions or open legal actions for the recovery of the damage or sanctioning the one responsible for the respective situation.

4.3. The user undertakes to use the store only for legal purposes, to respect Romanian legislation, as well as the legitimate rights and interests of G Print, as provided in this Agreement and in other rules of the store.

4.4. The user is not allowed to perform actions that affect the normal functioning of the store and which constitute an unfair use of it.

4.5. The user undertakes not to carry out actions intended to gain access to another person's Account, by usurping usernames and passwords, hacking or other actions.

4.6. The user is not allowed to transmit, assign, sell, transfer for use etc., the username and password for access to the store and Services or the rights over the Site to a third party without the agreement of G Print If the username and password or the rights over the Site are transferred to a third party, the User will be solely responsible for the subsequent actions of this third party.

4.7. In the event that the Site Owner wishes to transfer the rights over the Site to another person (hereinafter also referred to as the New Owner), he will have to send the User or display a written notification in this regard on the website pages, specifying all the details of the New Owner. Upon receipt of the notification and if the New Owner has no objections and has provided G Print with all the necessary details about himself, the account will be reallocated by G Print to the New Owner, who will acquire the status of Site Owner. The Site Owner and the New Owner will have a separate legal relationship regarding the transfer of rights over the respective Site, and G Print will not be a party to this legal relationship. In such a case, all data regarding the results of the activity on the Site of the previous owner will be deleted (including reviews, ratings, etc.). The New Owner will update the contact details on the Site as soon as possible (up to three calendar days) by filling in all the mandatory fields in the "Seller's Cabinet".

4.8. In case of a security breach or unauthorized use of the User Account, the user must immediately notify G Print. G Print is not responsible for damages caused by unauthorized use of the account and/or the Seller's website. The user may not use another User's Account without the permission and formal consent of the account owner. G Print is not responsible for any loss or damage caused by the user's failure to comply with these obligations.

4.9. The user undertakes not to use, independently or with the involvement of third parties, the store's facilities for purposes that can be qualified as infringement of the intellectual property rights of third parties, unfair competition, other violations of Romanian legislation.

4.10. The seller guarantees that he owns all intellectual property rights.

4.11. Users are not allowed to create, send, transmit, post or publish on the store/Site information about products and/or services they do not have the right to sell (online and/or offline) or advertise according to Romanian legislation. In case, in accordance with the legislation, the sale (online and/or offline) and/or advertising of certain products and/or services is prohibited, the User will be solely responsible for complying with this legislation when posting such information on the store and/or on the Seller's Site.

4.12. Users are not allowed to give the impression that they are acting on behalf of G Print.

4.13. Store users are obliged not to use abusive, offensive, aggressive or inappropriate language in their statements (both verbal and written) towards and to other Users, G Print and the representatives of SC Gold And Gems SRL. If violations of this agreement are recorded, G Print will have the right to restrict access of such a User to the store services

4.14. The store user has the right to unilaterally terminate the User Agreement at any time by refusing to use the Services and by terminating the Service Contract concluded between G Print and the User, in accordance with the provisions specified in this Agreement or in accordance with the instructions received from G Print by contacting the store's customer relations service.

5. Requirements for the quality of serving Buyers

5.1.0. The seller is obliged:

5.1.1. to provide the consumer with the information provided by the applicable regulations on consumer protection before he assumes the obligations provided in the Distance Contract.

5.1.2. to comply with the requirement that the product's item description must be accurate and complete and not mislead Buyers and other Users, especially regarding the properties of the products or services, such as their condition, parameters, quality, origin, brand or manufacturer. The item description must comply with applicable legislative provisions and cannot imply the use of the product/service in a way that violates current legislation. The Seller is fully responsible for the content of the Article as an offer to purchase the products/services on the store, as well as for any errors or inaccuracies in the Article description.

5.1.3. to process optimally, but no later than 72 hours, orders and requests from Buyers for the Seller's products/services, information about which can be found on the store and to deliver the products/services to the Buyer within a maximum of 30 days;

5.1.4. to inform the Buyers in time about the unavailability of the ordered products or about the impossibility of delivering them within the terms agreed by the parties, with the mandatory indication of the reasons and specifying the terms of fulfillment of the obligations towards the Buyer;

5.1.5. in case the obligation extends to the Seller, within 14 days to examine and respond to complaints, claims and suggestions received from Buyers in connection with store activities. In case the Seller receives a complaint about the goods purchased by the Buyer which contains only a request for refund of the amounts paid - to examine the complaint within 14 calendar days from the date of receipt of the request for refund of expenses (or the request sent for withdrawal from the Distance Contract) and, if the complaint is accepted - to immediately refund the amounts paid by Buyers for goods;

5.1.6. to post on the store and/or on the Seller's Site truthful and complete information about goods (including description and images). Information regarding product availability and price must be constantly updated;

5.1.7. to specify all details related to the delivery and payment of the products in the designated sections of the Product Page. The Seller is prohibited from displaying delivery and payment conditions only in the product description.

5.2.1. The Seller is obliged to reimburse all payments received from the consumer, including, if applicable, delivery costs, without unjustified delays and, in any case, within a maximum of 14 days from the date on which he was informed about the consumer's decision to withdraw from the contract.

The seller must make the refund using the same means of payment that the consumer used for the initial transaction, except where another method has been agreed by mutual agreement and provided that the consumer will not incur any costs as a result of this refund.

If the Seller has not offered to collect the goods himself, the consumer must send the products back or deliver them to the Seller or a person authorized by him to collect them, without unjustified delay and, in any case, within a maximum of 14 days from the date on which he informed the Seller of his decision to withdraw from the contract. The deadline will be met if the consumer sends the goods back before the expiry of the 14-day period. The consumer only bears the direct costs of returning the products.

5.3. The consumer has exercised his right to terminate the distance contract within the withdrawal period, if he has sent a message regarding the exercise of the withdrawal right before the expiry of that period.

The seller may offer the consumer the opportunity to complete and electronically send either a standard withdrawal form from the distance contract, or to send any other unequivocal statement to the seller. In such cases, the Seller immediately sends the consumer a confirmation of receipt of this termination notice.

The burden of proof for exercising the right of withdrawal lies with the consumer.

6. Intellectual property

6.1. The software, data, trademarks, copyright objects and other objects used on the Portal in the provision of Services constitute the intellectual property of their legal holders and are protected by the intellectual property legislation in Romania, as well as by the corresponding international treaties and conventions. Any use of the elements, symbols, texts, graphics, programs and other objects that are part of the Services and belong to the Portal, other than those allowed by this Agreement, without the permission of G Print or any other legal owner, is illegal and may result in legal proceedings and civil, administrative and criminal liability for offenders, in accordance with Romanian legislation.

7. Personal data. Communication with G Print

7.1. The user does not have access to all the data available to G Print. The user has access only to data related to his activities on G Print, especially those related to sales/purchases made through G Print, including, among others, the price of the product or the value of income, executed orders; cancelled orders; number of shipments etc. G Print has access to the User's personal data, the rules for this access and the retention period, as well as the rules for deleting this data are specified in the Privacy Policy and in the Cookie Policy.

7.2. The user can contact G Print regarding the services provided on the store:

a. electronically through the store's messaging service;

b. at the phone number displayed by the store

7.3. G Print can contact the User:

a. in writing at the correspondence address indicated by the User;

b. electronically at the email address indicated by the User;

c. by phone, calling the contact number indicated by the User.

d. by sending short text messages (SMS, Whatsapp message or otherwise) to the contact number indicated by the User.

7.5. G Print will analyze any complaint within 14 days from the date of its receipt. If the complaint does not contain the necessary information to be examined, G Print has the right to ask the user who filed the complaint to complete the necessary information, after which the 14-day term is calculated from the date the completed information is presented to the complaint.

7.6. The response to the complaint will be sent only to the e-mail address assigned to the user's account. In particularly justified cases, G Print can send a response to another e-mail address indicated by the User or in writing to the address indicated in the User's Account.

8. Applicable law. Jurisdiction. Complaints and information on alternative dispute resolution between seller and buyer

8.1. This document is subject to Romanian legislation. In case of a conflict between the Seller and Users/Buyers, an amicable solution will be sought, in the first instance, in accordance with the applicable legal regulations. Sellers must resolve notifications/complaints/claims in which they are involved in a quick, efficient, friendly, alternative, extrajudicial manner, using all the mechanisms and legal measures applicable in Romania.

8.2. Thus, regarding notifications or complaints related to the products and/or services purchased, Buyers have the possibility to send the respective complaint through the store's electronic messaging or by any other form of communication indicated. The maximum term for resolving complaints or notifications by the Seller is 14 calendar days from the date of their receipt.

8.3. If Buyers:

a) do not receive a response from the Seller within 14 days;

b) receive a response from the Seller after this period;

c) they are not satisfied with the way the Seller has handled the notification/complaint;

they can resort to the alternative dispute resolution (ADR/ODR) procedures set out below and then to the competent courts.

8.4. ADR is an alternative to the judicial system, through which consumers have the opportunity to resolve any disputes when they face a problem related to the purchase of a product and/or service. Thus, complaints or claims against Sellers will be voluntarily presented by consumers and will be resolved in an independent, impartial, transparent, fast and fair manner. This alternative means of resolution can be accessed either online or by traditional methods, on paper or on another durable medium.

8.5. In order to solve disputes alternatively, the Buyer's notification or complaint can be submitted in writing directly to the Department of Alternative Dispute Resolution within the National Authority for Consumer Protection at the following contact details: address: Bucharest, Bd. Aviators, Bd. Bucharest, no. 72, sector 1, postal code 011865, phone: 021.307.67.69; fax: 021.314.34.62, e-mail: dsal@anpc.ro. The Office of Alternative Dispute Resolution within the National Authority for Consumer Protection is competent to alternatively resolve national and cross-border disputes arising from sales contracts or service contracts concluded with a merchant who carries out his activity on the territory of Romania and is included in the list of ATC subjects at European level, available at the following link: https://ec.europa.eu/consumers/odr/main/?event=main.adr.show2". For additional information, Buyers can follow the link posted on the site in the ANPC - SAL section.

8.6. Considering the provisions of Regulation (EU) No. 524/2013 on online consumer dispute resolution and amending Regulation (EU) No. 2006/2004 and Directive 2009/22/EU, the User/Buyer may choose the extrajudicial resolution of any dispute through the European Online Dispute Resolution Platform (SOL platform), a digital tool created by the European Commission to facilitate the independent, impartial, transparent, efficient, fast and fair extrajudicial resolution of disputes concerning contractual obligations arising from online sales or service contracts between consumers residing in Europe For such cases, it is possible to file a complaint for online dispute resolution.

8.7. ADR and ODR are not two different mechanisms for resolving any notifications/complaints. The buyer understands that alternative dispute resolution and online dispute resolution exist as a single mechanism that represents the same instrument, with the same purpose. The buyer understands that the difference between ADR and ODR lies in the way of accessing/the initial format of the respective notification/complaint, so in the case of ADR the form of contacting the consumer is the classic one, in writing (by e-mail, mail), while in the case of ODR the consumer chooses to complete the form existing on a digital platform, exclusively online.

8.8. In the event that it is not possible to resolve complaints/claims/legal proceedings amicably or alternatively or if a mutual consensus is not reached, they can be resolved through litigation.